Marci For WorldMark


2006 ELECTION PROBLEM SUMMARY 

1. WorldMark, the Club is governed by a Board of Directors, elected by the general membership, who are charged with representing the interest of the owners. 

 

Problem: The BOD has always been dominated by executives of Trendwest or its parent companies, Cendant and Wyndham Vacation Ownership.  Trendwest is the developer and the manager for the club.  One of the primary responsibilities of the BOD is to negotiate and administer the Development and Management contracts on behalf of the Club.  How can they honor their fiduciary responsibility to the Owners with this clear conflict of interest?

 

2.  BYLAWS OF WORLDMARK THE CLUB: Article 4.4(b) Nomination. The Board shall prescribe reasonable procedures and opportunities for nomination of Directors, communication by nominees with the Members as to qualification and reasons for candidacy and solicitation of votes, and for elections.” (emphasis added)

2005 Election:

a. Candidate Philip Abdouch requested a copy of the owner list as guaranteed in the Bylaws (7.1(a)) so that he could communicate with owners as described above, and was denied.  Candidates are given a limited amount of space (150 words) in the monthly Destinations magazine and a 3-minute “statement” at the annual meeting as their total access to owners.  Incumbents, of course, by virtue of their positions on the Board, have access to owners at any time for any reason.  Abdouch also, in 2005, had his Destinations statement censored by the Board.  Only through threat of legal proceedings did he get to publish his statement as written.  (See http://www.wmowners.com/forum/viewtopic.php?t=3785)

b. Candidate Philip Abdouch requested an area of the Trendwest Vacation Forum where candidates could communicate directly with voters; his request was denied. TW did provide a modified Q&A forum – voters were able to submit questions to TW, who then chose which questions to present to the candidates, and posted the candidates’ response.  No follow-up or dialog was allowed.

 

2. May issue Destinations magazine announces open nominations, with a deadline of June 7, 2006 (http://www.worldmarktheclub.com/destinations/archive/DESTmay2006.pdf page 6).

 

Problem: WorldMark is ALREADY encouraging owners to immediately return their completed ballots upon receiving them, without allowing any time for candidates to contact owners or for owners to discuss the election.

 

3. July 7, 2006. WM sends email to all owners urging them to sign up to receive voting materials online.

 

4. September 6, 2006 – Physical voting materials are said to have been mailed to owners via US Mail.

 

5. September 7; voting materials are emailed to those who signed up to receive them online.  ( http://www.wmowners.com/forum/viewtopic.php?t=7672 )

 

Problem:  Text of email accompanying materials includes the following:

“In order to ensure that the Club is able to make changes that will aid in keeping the Club operating for you, the Owners, we have a three-year proxy. Your three-year proxy is very important; it will let us know that we have the adequate number of votes to make choices to operate the Club in a businesslike fashion on issues facing the Club.
Your proxy ballot form carries an option to assign the WorldMark Board of Directors your 3-year proxy. If marked, your proxy will be good for three (3) years from the date of signing. You can revoke your proxy at any time by writing and telling us to revoke the proxy, or by voting on the proxy ballot sent to you each time a vote is required from the Owner base. The proxy may also be revoked by your attendance at the annual meeting and the casting of your vote there.”

This suggests that only proxies assigned to the Board will help in achieving a quorum, when in fact proxies assigned to any individual will accomplish that.  Individual proxies are not even mentioned, despite the fact that Abdouch informed the Board following the 2005 election that he would be soliciting proxies in 2006.

 

Problem: “Proxy Instructions – 2006” page contains instructions for assigning a three-year ballot to the WM BOD, but NOT instructions for assigning a proxy to another individual, as allowed in our Bylaws (3.2(d) Proxies. Every Member entitled to vote or execute consents shall have the right to do so either in person or by an agent or agents authorized by a written proxy executed by such Member or his duly authorized agent and filed with the Secretary of the Club).  Above signature line on ballot page readsThe below signed hereby appoints the Board of Directors of WorldMark, The Club to cast the Undersigned’s votes at the 2006 WorldMark, The Club Annual Meeting as indicated above, or, if not indicated, as the Board or my appointed proxy may determine.(Emphasis added).

 

Problem: Ballot lists candidates in preferential order, listing and identifying incumbents first.  Studies have shown ( http://polmeth.wustl.edu/retrieve.php?id=18 ) that ballot order and incumbency status have a direct influence on election outcomes. 

 

Problem: Telephone and Internet options are given for casting votes or for assigning proxies.  An owner trying to assign his proxy to someone other than the Board of Directors found that it was not possible to do so via telephone or internet.  To name an individual as proxy agent, the owner has to print out the emailed ballot, fill it out by hand, and mail it in.  Process clearly favors assigning proxies to the Board.

 

Problem:  Voting online or by telephone requires one to enter a “control number”.  If mailing in proxy assignment, there is no place to enter a name, owner number, or “control number”.  Votes are “weighted” according to account size; without positive identification on the ballot, how can they assign the proper weight?

 

6. September 11, 2006 – WM emails new corrected electronic voting materials (http://www.wmowners.com/forum/viewtopic.php?p=82814#82814) 

 

Problem: Explanation mentions missing fields for owner number and control number, but still does not address issue of assigning proxy to an individual. 

 

7. September 25, 2006 – owners start receiving election materials by US Mail.  Many arrived Oct 4 – 13, some October 14-20, some never did. 

 

Problem: TW has offered an incentive of entry into a drawing for a 1 week vacation for any ballots received by October 6.  Owners receiving their information just ten days before the drawing deadline are much more likely to vote by telephone or internet, if at all, in order to make the 10/6 deadline.  Telephone and internet voting gives advantage to the Board of Directors as mentioned above.  TW announces online that the deadline for the drawing will be extended to Oct 13, but the materials arriving in mailboxes still say October 6. 

 

8. September 26, 2006.  The first of many owners report that their ballot, addressed as instructed by WM/TW, has been returned as “undeliverable” (http://www.wmowners.com/forum/viewtopic.php?t=7895 ).  Later, ballots mailed in the pre-addressed envelopes are also returned.

 

Problem: (Aside from the obvious)  If owners did not list a return address on their envelopes, they will not be returned if undeliverable.  They simply disappear.  How will we know whether our votes have been received and recorded?

 

9. October 19, 2006.  Annual General Meeting in Seattle, WA.  I ask Kathy Heagerty, inspector of elections for ComputerShare, how I can know that my vote has been received and recorded.  She instructs me to send an inquiry to worldmark@computershare.com

 

Problem:  There is no way to know how many ballots were mailed in but not received and not returned.  If a percentage of ALL ballots were missing, it would not be a problem.  But only mailed ballots were affected.  As mail was the only way to assign a proxy to an individual, this puts those trying to assign such a proxy at an unfair disadvantage.

 

10.  October 20, 2006.  ComputerShare posts a notice on the Trendwest Vacation Forum that not all ballots have been received, and providing the email address by which owners can check for receipt.

 

Problem:  A very small percentage of owners frequent the online forum.  That small percentage will be reached by this message, if they choose to read it, but what about the majority of owners who still do not know? (Continuation of #8, above.)

 

11. October 24, 2006.  I receive notice that my own ballots have not been received, and I DID include a return address.  It was NOT returned to me as undeliverable.

 

Problem: Confirms that even “business reply envelopes” with clearly legible return addresses are “disappearing”.

 

12. October 24, 2006: An owner sends a letter to the Board of Directors complaining about the problems with the election and suggesting solutions.  One recommendation is that all owners be notified of the problems with the mailed ballots and be informed of the option of voting electronically - even if assigning a proxy to an individual.  I cannot see another way that this election could pass legal or ethical inspection as being conducted properly in an unbiased and equitable manner. I hope you will consider making this modification so that all owners may have a proper say in the election of their board members.” (http://www.wmowners.com/forum/viewtopic.php?p=90743#90743 )

 

13. November 1, 2006: WorldMark sends out email notifying owners that the voting deadline is extended to November 27, 2006, and urging owners to vote (http://www.wmowners.com/forum/viewtopic.php?p=92298#92298). 

 

Problem: They have gone to the effort of contacting all owners with email addresses on file and urging them to vote.  But they STILL do not mention that not all ballots are being received!

 

14.  November 3, 2006: An owner contacts WM to tell them he has not received a ballot.  WM says they will mail one out to him.  They then call back and say that they are out of ballots, but give him a control number so he can vote online. (http://www.wmowners.com/forum/viewtopic.php?p=92607#92607)

 

Problem: This owner wants to assign his proxies to an individual, which cannot be done online.

 

15.  November 16, 2006: WorldMark sends an email to owners urging them to vote if they have not, telling them how to request a ballot if they did not receive one, and mentioning that some votes have not been recorded. (http://www.wmowners.com/forum/viewtopic.php?p=94928#94928).

 

Problem:  The email says that it is going out to owners for whom ComputerShare does not show a ballot received as of 11/9/06.  But there were still owners, myself included, for whom ComputerShare did not show a ballot received and who did not receive the email.


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